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Recovery Console
The Advanced Options
menu can help if the problem is with a faulty device driver or system
service. However, if the problem goes deeper than that, the next tool to
use is the Recovery Console.
Use it when the
operating system does not start properly or hangs during the load. The
Recovery Console does not use a GUI, and with it you can access the FAT16,
FAT32, and NTFS file systems. You can use a limited group of DOS-like
commands at this point to recover a failed system. These commands are
listed and described in the following tables.
Emergency Repair
Process
If options on the
Advanced Options menu fail to recover the system and the Recovery Console
fails, your next option is the Emergency Repair Process. You only want to
use this option as a last resort because it restores the system to the
state it was in immediately after the Windows 2000 installation. All
changes since the installation will be lost. The process uses an Emergency
Repair Disk (ERD), but the disk does not contain the same information as
does the Windows NT ERD (Windows NT Emergency Repair Disk).
The Windows NT ERD
contains a copy of the registry that you should update any time you make
significant changes to the registry. You can then use the disk to repair a
corrupted registry, restoring it to its state when you last updated the
ERD. The Windows 2000 ERD contains information about your current
installation, but does not contain a copy of the registry because it is
too large to fit on a single floppy disk. Rather the ERD only points to a
folder on the hard drive where the registry was backed up when Windows
2000 was installed. This folder is %SystemRoot%\repair, and its contents
are shown in the following figure. Using the ERD to recover from a
corrupted registry returns you to the installation version of the
registry, and you lose all changes to the registry since that time.
Because of the way the ERD works, you do not need to remake the disk once
you’ve created it. Before a problem occurs, follow these directions to
create the disk:
1. Click
Start, trace to
Programs, Accessories, and
System Tools, and then click Backup.
The Backup dialog box appears with the Welcome tab selected. Select
Emergency Repair Disk.
2. The Backup tab and
the Emergency Repair Diskette dialog box open. Check the check box to have
the system back up your registry to a folder under the Repair folder,
%SystemRoot%\repair\RegBack.
3. Click
OK to create the disk. Label the disk
Windows 2000 Emergency Repair Disk, and keep it in a safe place. If your
hard drive fails, you can use the disk to restore the system, including
system files, boot files, and the registry, to its state at the end of the
Windows 2000 installation. To do that follow these steps:
1. Boot the PC from the
four Windows 2000 setup disks. The Setup menu appears. Select option
R.
2. When the Windows
2000 Repair Options screen opens, select option R.
3. You are instructed
to insert the Emergency Repair Disk. Follow the instructions on the screen
to repair the installation.
If this process does
not work, then your next option is to reinstall Windows 2000. Be sure to
use ScanDisk to scan the drive surface for errors before you do the
installation.
If you suspect that a
virus has damaged the hard drive file system, also use the FDISK/MBR
command to replace the master boot program in case it has been corrupted
by the virus.
Windows 2000 also
offers a utility called InoculateIT Antivirus AVBoot, which is a
command-line tool that can scan memory, the MBR sector, and operating
system boot sectors for viruses.
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